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Technology is already transforming every aspect of our social and economic existence, so too must this potential be used to improve how government will work and public services are delivered in the future. Applied properly, new technologies will help optimise administrative processes and improve citizens’ experiences of public services, freeing up staff to deliver face-to-face services. Using technology to make government more open, accessible and transparent, we can also facilitate the collection of data to help improve policy-making, ensuring it is responsive to the needs of citizens. |
